Project Duration
Ongoing
Services Provided
Design Lead, App Redesign, Design Systems, Prototyping, Development Handover, Mobile, Tablet Desktop Design
Background
Munch is an innovative software solution designed to help restaurants run efficiently and profitably. By taking care of the technology, Munch allows restaurant owners and managers to focus on their core business and customers. As a cloud-based software suite, Munch provides comprehensive tools for managing franchises and individual restaurants, with advanced artificial intelligence and machine learning algorithms to automate workflows and forecast demand.
My Role
As the lead product designer at Munch, I have overseen the entire design process, managing and supervising all aspects of design and UX for the software. My responsibilities included design sprint planning, stakeholder engagement, competitive analysis, ideation, research, UX flow development, visual design, prototyping, and testing. I ensured that the design was user-centric and aligned with business goals, resulting in a seamless and intuitive user experience.
Business Insights
The development of Munch was driven by the need to simplify and optimise restaurant operations. Traditional restaurant management systems often lack the integration and real-time capabilities required for modern business needs. Munch addresses these gaps by offering a unified solution that supports everything from menu configuration to real-time reporting and customer ordering. This approach helps restaurants become more data-driven and efficient, ultimately leading to increased profitability.
Development and Design Collaboration
My role involved extensive collaboration with cross-functional teams, including developers, product managers, and stakeholders. Regular design sprints and feedback sessions were conducted to iterate on the design and ensure it met user needs and expectations. I also facilitated effective communication between teams to ensure a cohesive design and development process.
